I first met Richard Turfrey from Insurance Works in 2000, not long after my daughter was born, when my husband and I decided to take out life insurance.  We found Richard and Donna very helpful, nothing was too much trouble and they were very understanding to our needs.  In June 2017 when I was informed that I was terminally ill, Richard helped me to understand what was available to me financially within my policy.  He made it effortless for me, as I was quite confused after my diagnosis and he guided me through the process with kindness and patience.  In March 2019 I bumped into Richard and he asked me how I was doing.  I told him that I had been informed by my doctors that I had less than 12 months to live.  Unknown to me, there was a possibility that I could get paid out the remainder of my policy, early, which did eventuate and for that, I am eternally grateful to you Richard.  So thank you Richard and Donna for being by my side through my whole insurance process and for showing true care, kindness and concern for me.  My policy, the benefits and the advice I have received, have made it possible for me to have all my affairs in order and to make sure that my children are not left with any lingering debts.  I would definitely recommend Insurance Works for any insurance advice that you might ever need in your life.